Today we will help you to prepare for a back office interview. We prepared for you 20 best back office interview questions and answers 2022. Let’s get started!
Table of Contents
Back Office Job Description
A back office, also known as a backend office, is a part of a company responsible for the administration and support services. Almost every company (at least the bigger ones) has this split into the front office (client-facing) and the back office. While the front office takes care of the client-facing services, such as sales, marketing, customer service, etc., the back office is responsible for:
- Research and innovations
- Data analysis
- Market research
- IT support
- Finance and accounting
- Control and compliance
- HR services
How to prepare for a Back Office interview?
Before you have a look at our 20 best back office interview questions and answers, we encourage you to check the below 7-step instructions on how to be the best prepared and maximize your chances of getting hired.
- Research the company.
- Check again the details of a job offer and a job description.
- Plan the route.
- Choose an appropriate outfit.
- Prepare a short presentation about yourself.
- Practice your answers on the most popular back office interview questions.
- Prepare your own list of questions. If you are not sure what questions to ask, check our article about the 50 unique questions to ask the interviewer.
First job interview – tips and checklist
Back Office Interview Questions and Answers
Tell me about yourself.
These ice-breaking questions open the majority of the job interviews, so definitely expect it during a back office interview too. Even if this question looks simple and easy, believe us, it is not. How to answer it in the best possible way?
Think in advance what you would like to say, what image you would like your employer to have about you, and which of your skills may be the most useful from your employer’s perspective. Don’t forget to include also the information about your education and experience. Don’t make your speech too long – as we said, this question is an ice-breaker. If needed, the interviewer will ask you additional questions.
Practice the answer at home as many times as needed, so that your voice sounds smooth and confident. To get even more practical tips, check our article about the “Tell me about yourself” question in an interview.
What do you know about our company?
This is one of the most common back office interview questions. Employers generally want to make sure that you researched the company before applying for the particular job position. If you are randomly applying for different jobs, the employer may understand that you are probably not really interested in this position.
Coming back to the question, the best way to answer it is to provide some facts about the company which you found while researching. You can share some medium through which you got to know about the company, for example, social media, new websites, through some TV channels, etc. Below you can find some sample answers:
“I read on the company website blog that you are one of the top logistics companies and have more than 20 clients who are featured in the top 500 fortune companies”.
“I have read in the news that your company is planning to expand services in Asia”.
If you don’t know anything about the company which you apply for, you will kill by that the chance of getting selected. Prepare yourself in advance, make sure you don’t tell any lie about the company, even unintentionally. It takes only 5-10 minutes to make research, read about the company of your choice, and increase your chances of getting hired.
Why did you choose this profession/field?
Whether you are a recent graduate or an experienced professional, you should always expect to hear this question. Back office interview is not an exception to this rule.
Through this question, your potential employer wants to know whether you enjoy working in this area and whether you are (still) interested in it. In general, the more motivated and satisfied the person is with the job, the more efficient he/she is at work, the better prepared he/she is for the upcoming challenges and, finally, there is a smaller probability that such a person will quit a job when the situation gets tough.
5 Reasons to share why did you choose this profession:
- You are interested in it.
- You have a personal reason to work in this profession.
- Your professor or teacher has encouraged you.
- Your family member has encouraged you.
- You got inspired by the books or films.
What is the difference between the front office and the back office?
The front office is a client-facing part of the company. Depending on the industry, the front office can include sales and marketing departments, customer services (for example, the call centers or the helplines), etc.
The back office (backend office) provides administrative and support services for the front office and the whole company. Again, depending on the industry, the back office can include the following departments: research and innovations, data analysis, IT support, finance, accounting, compliance, logistics, etc.
Do you have any experience with data analysis?
This is another example of the popular back office interview questions. If you have experience with data analysis, you will not have any problems answering this question. If you don’t, don’t worry and don’t lose hope. We all have some experience in this field. Have you ever worked with any kind of reporting or statistics? Have you ever been responsible for metrics preparations?
Top 5 data analysis tools:
Do you have any experience with market research?
This interview question is also a “must” for every back office interview. Think if you have ever worked in any software/tools which are used for market research, trending topics, products, etc.
Top 5 market research tools:
What kind of computer tools and software are you familiar with?
Various types of computer skills depend on industry to industry. If we stay in the context of backend office interview questions, the knowledge of the below tools and software is usually required.
- Operating systems (Windows, Linux, or macOS)
- Office suites (Microsoft Office, Google Suite, etc.)
- Spreadsheets (Excel, LibreOffice Calc, Google Sheets, etc.)
- Email communication tools (MS Outlook, Gmail, etc.).
- Instant communication tools (WebEx, Skype, MS Teams, Slack, etc.)
- Presentation tools (PowerPoint, etc.)
- Social media (Facebook, Instagram, Twitter, etc.)
- Video editing software (Adobe Premiere Pro, CyberLink PowerDirector 365, Final Cut Pro X., etc.)
- Accounting software (QuickBooks Online, Xero, FreshBooks, etc.)
- Graphic designing software (Adobe Photoshop, Illustrator, etc.).
Share some operating system shortcuts (shortcut keys).
Top 10 Windows 10 shortcut keys:
- Ctrl + X : Cut the selected item
- Ctrl + C (or Ctrl + Insert) : Copy the selected item
- Ctrl + V (or Shift + Insert) : Paste the selected item
- Ctrl + Z: Undo the action
- Alt + Tab: Switch between the open applications
- Windows Key + D: Display/hide the desktop
- Windows Key + L: Lock your PC or switch accounts
- Windows Key + M: Minimize all the windows
- Windows Key + O: Lock device orientation
- Windows Key + P: Choose a presentation display mode
Top 10 Apple/ macOS shortcut keys:
- Command-X: Cut the selected item
- Command-C: Copy the selected item
- Command-V: Paste the selected item
- Command-Z: Undo the previous command
- Command-A: Select all items
- Command-F: Find items in a document or open a Find window
- Command-O: Open the selected item, or open a dialog to select a file to open
- Command-P: Print the current document
- Command-S: Save the current document
- Command-T: Open a new tab
For more visit https://support.apple.com/en-us/HT201236
2x Pictures: shortcuts
Do you consider yourself organized or disorganized?
This is also one of the most popular back office interview questions. Working in a back office will require from you excellent organization skills. However, if you decided to apply for this job, you must be naturally a very organized person. In your response to this question, share your methods to stay organized, together with the examples. Below you can find some examples around which you can build your response.
- Create routines.
- Keep your workspace clean and tidy.
- Filter and categorize your e-mails, files, etc. (both physical or on the computer).
- Set up clear goals (for a day, for a week, etc.).
- Create a To-Do list.
- Prioritize your tasks.
- Set realistic deadlines for your tasks and projects.
- Avoid multitasking – multitasking decreases work efficiency. Instead, stay focused on one thing only at a time.
- Avoid using your phone during working hours.
- Take breaks.
In your opinion, why the companies set up their back offices in remote locations?
The back office is the backbone of a company. The companies usually set up their back office in remote locations due to the cost efficiency and in order to diversify the work ecosystem with the new applicants.
What are your salary expectations?
We have shared below the Back office salary and based on that you can decide and ask accordingly for the salary.
Do you have any questions for us?
Unique questions which you can ask the interviewer
Other Back Office Interview Questions
Share your experience in working in a back office.
Why do you want to work for us?
How do you manage stressful situations at work?
Do you prefer written or verbal communication?
Have you ever had a conflict with a superior?
What are your main strengths and weaknesses?
Where do you see yourself in five years’ time?
Do you have any additional information that you would like to share?
Back Office Salaries
According to salary.com, in 2022, in the United States., the back office employees can count on a salary of around $83k/year. Salary ranges start from around $25k/year and can go up to even $139k/year.
Thank you for visiting our website!
Leave a comment below to share with others your back office interview experience. If you found this article helpful, leave a thumb up!
Thanks and good luck!
More from interviewquestions.guru:
Amazon Interview Questions and Answers
Amazon Internship Interview Questions
Call Center Supervisor Interview Questions and Answers
Call Center Manager Interview Questions and Answers
Project Manager Interview Questions and Answers
- Tell me about yourself. ...
- What do you understand about back office tasks? ...
- Elaborate on your experience in back office environments. ...
- What do you know about our company? ...
- What kind of skills can you bring to this job?
- Tell me about yourself.
- What attracted you to our company?
- Tell me about your strengths.
- What are your weaknesses?
- Where do you see yourself in five years?
- Tell me about a time where you encountered a business challenge?
- What is your greatest weakness?
- Why should we hire you?
- What's something that you didn't like about your last job?
- Why do you want this job?
- How do you deal with conflict with a co-worker?
- Here's an answer for you.
“Over the years, I have acquired relevant skills and experience, which I shall bring to your organization. I have also worked tirelessly on my communication abilities and teamwork skills, which I will put to use in my future career, which would be in your organization if I am selected for the position.What are the basics of back office systems? ›
What are back-office systems?
- record all sales transactions.
- record all purchases.
- update inventory records accordingly.
- generate all appropriate paperwork - ie invoices and receipts.
In comparison, back-office operations are the portion of a company that function to support the front office and ensure everything is running smoothly. Examples of this include HR, accounting, payroll, clearing and settling trades, and regulatory or compliance work.What are the 5 interview tips? ›
- Be on time. ...
- Know the interviewer's name, its spelling, and pronunciation. ...
- Have some questions of your own prepared in advance. ...
- Bring several copies of your resume. ...
- Have a reliable pen and a small note pad with you. ...
- Greet the interviewer with a handshake and a smile.
- Where do you see yourself in five years time? ...
- What are your strengths/weaknesses? ...
- Why should I hire you? ...
- Tell me about yourself/your work experience. ...
- Why do you want this job? ...
- What are your salary expectations? ...
- Why are you the right fit to succeed in this role?
When answering, mention what your top strengths are, provide examples on how you've used them in the past, and finally, describe the results you've gotten. Be super specific with your answers. Don't just say “I'm good at X” - really dive deep and give the interviewer a comprehensive answer.What are killer questions? ›
what is a killer question? In the world of hiring and employment, killer questions are used to filter out job candidates. These questions make it easier for the hiring team to screen for the candidates who are the most qualified or the best fit for the role.
The key to answering workplace conflict interview questions is to be honest and emphasize communication and conflict resolution skills. If you realized during the conflict that your opinion was wrong, be honest about it! Show the interviewer that you're willing to learn and are open to constructive criticism.How do you handle stress and pressure? ›
- Track your stressors. Keep a journal for a week or two to identify which situations create the most stress and how you respond to them. ...
- Develop healthy responses. ...
- Establish boundaries. ...
- Take time to recharge. ...
- Learn how to relax. ...
- Talk to your supervisor. ...
- Get some support.
- Communication. Effective communication is essential in any role. ...
- Organisation and planning. ...
- Motivation and enthusiasm. ...
- Initiative. ...
- Teamwork. ...
- Leadership skills. ...
- Problem solving. ...
You're a good fit and will be a valuable addition to the team. You have the skills and experience to solve problems and overcome challenges. And that hiring you will solve their recruitment problems and help to achieve their team and business objectives.What is back office skill? ›
They perform back-end tasks like filing paperwork, presenting important information to senior executives, overseeing office processes, answering employee questions, and liaising with vendors and suppliers.
Back office solutions are systems that are used to run a company such as systems to manage orders, inventory and supply processing. Back office solutions support the company's back office and day to day admin work. The system collects inputs from users or other systems for processing.How do you run an efficient back office? ›
- Get Online with Cloud Accounting Software. ...
- Invoice Directly from Your Cloud Accounting Software. ...
- Upgrade to a Modern Payroll System. ...
- Automate Employee Expense Reimbursements. ...
- Streamline Your Document Storage System.
Back Office Executive Duties and Responsibilities
Knowledge of computer operating systems and MS Office software. Working knowledge of CRM platforms. Ability to work as part of a team. High-level written and verbal communication skills.
Data Entry is simply related to inserting a certain database in specific systems, while Back Office deals with more data processing activities. Back Office also handles all the processes needed to keep a company running. It is the "backstage" of a company.What is the role of a back office specialist? ›
Back office specialists perform operation of administrative and organisational nature in service of running a financial company. They process administration, take care of financial transactions, perform supportive tasks and other diverse back office operations in coordination with other parts of the company.
- Be prepared.
- Be professional.
- Be yourself.
- Work on your handshake. Don't offer up a flimsy or sweaty hand. ...
- Get serious. ...
- Get the practice. ...
- Be enthusiastic. ...
- Ask questions. ...
- Tell a story. ...
- Show restraint. ...
- Be memorable.
Interviews: The 3 P's - Preparation, preparation, preparation.What are 5 things employers can t ask about in an interview? ›
Gender, sex or sexual orientation. Marital status, family, or pregnancy. Race, color, or ethnicity. Religion.Why I should hire you? ›
“I should be hired for this role because of my relevant skills, experience, and passion for the industry. I've researched the company and can add value to its growth. My positive attitude, work ethics, and long-term goals align with the job requirements, making me a committed and valuable asset to the company.”What is the best color to wear to an interview? ›
The best colors to wear to an interview are ones that are neutral such as black, navy, gray and brown. White is also an appropriate neutral color for a shirt or blouse. Depending on your preference, you can also add a bit of color to an interview outfit to introduce your own personality.What is a good strength to say you have in an interview? ›
Curiosity and eagerness to learn new things. Ability to adapt and adjust to changing situations. Good time-management skills. Strong work ethic and determination to succeed.What are strong interview skills? ›
Verbal communication skills include choosing your words carefully and describing your qualifications clearly. Nonverbal communication skills include smiling, nodding, and making eye contact. Practice good communication in advance by observing your body language in front of a mirror.What are trap questions? ›
Trap questions are used in surveys as attention checks to identify respondents who aren't answering honestly. Survey creators give respondents a choice of answer options, where only one is correct. These questions should be easy for a respondent to answer, as they're only verifying that they're paying attention.What are the 5 major questions? ›
They include Who, What, When Where, and Why. The 5 Ws are often mentioned in journalism (cf. news style), research, and police investigations. They constitute a formula for getting the complete story on a subject.
- Accept conflict. Remember that conflict is natural and happens in every ongoing relationship. ...
- Be a calming agent. ...
- Listen actively. ...
- Analyze the conflict. ...
- Model neutral language. ...
- Separate the person from the problem. ...
- Work together. ...
- Agree to disagree.
- Talk with the other person. ...
- Focus on behavior and events, not on personalities. ...
- Listen carefully. ...
- Identify points of agreement and disagreement. ...
- Prioritize the areas of conflict. ...
- Develop a plan to work on each conflict. ...
- Follow through on your plan. ...
- Build on your success.
Answer for “Where do you see yourself in 5 years?” “In five years, I see myself as an integral part of the company who has helped contribute to the growth and success of the organization. I would like to continue developing my skills and knowledge in order to be able to take on more responsibility within the company.How do I stay calm in stressful situations? ›
- Breathe. Take a few slow, deep breaths. ...
- Count to 10. In the time it takes you to do so, you may be able to look at your situation with a fresh pair of eyes.
- Take a walk. ...
- Try a 3-Minute Meditation. ...
- Practice gratitude. ...
- Eat well. ...
- Get moving. ...
- Let it go.
- Provide examples of your planning skills.
- Explain why you work well under pressure, and how pressure helps you to do your work more efficiently.
- Describe your experience working under pressure and how you learn to work well during deadlines.
- Know Your Triggers. ...
- Develop Go-To Grounding Tools. ...
- Create the Right Conditions. ...
- Share Your Struggles in the Workplace. ...
- Set Micro-Goals. ...
- Work Within Your Limits. ...
- Practice Healthy Habits. ...
- Use Anxiety to Your Benefit.
“I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company/industry, and I feel I can do so by/with my …” “I feel my skills are particularly well-suited to this position because …” “I believe I have the type of knowledge to succeed in this role and at the company because …”What can you bring to our team? ›
- Consider your unique attributes or skills. ...
- Explain how your unique skills apply to the position. ...
- Explain your experience with similar teams. ...
- Express your enthusiasm for working in teams. ...
- Remain humble and provide honest answers.
“Success is what motivates me to do a good job. Knowing the fact that my hard work and perseverance will help me achieve greater professional success is what keeps me going. I feel that aligning the company's vision and values with my own is one way to achieve that.What is your biggest accomplishment? ›
- Giving a great presentation at work.
- Beating sales targets.
- Training for and completing a marathon.
- Organizing a successful charity event.
- Mentoring a coworker or fellow student.
You need to highlight why you're the best match for the role by explaining the accomplishments, skills, or personality traits that set you apart. However, don't criticize other candidates while you do so. Maintain a positive tone and keep the response focused on what you can offer, rather than what others can't.What do you say in Tell me about yourself? ›
Your answer to the "tell me about yourself" question should describe your current situation, your past job experience, the reason you're a good fit for the role, and how you align with the company values. Tell the interviewer about your current position and a recent big accomplishment or positive feedback you received.What do you consider your strength? ›
In general, your strengths should be skills that can be supported through experience. For example, if you list communication as a strength, you may want to recall a situation in which you used communication to reach a goal or resolve a problem.Can you tell me about yourself sample answer? ›
“I'm known for being a detail-oriented, well-organized team player. I never miss deadlines, I'm a good communicator and I can juggle multiple tasks at once. In my performance reviews, my supervisor always notes that he appreciates my professionalism and enthusiasm for the job.How do you greet in an interview? ›
- Be polite.
- Use formal language.
- Shake hands confidently.
- Maintain eye contact.
- Be aware of your non-verbal greeting.
- Mirror your interviewer.
- Bring several copies of your resume. ...
- Learn the names and backgrounds of everyone you'll be interviewing with. ...
- Ask for a glass of water. ...
- Stay relaxed and pay attention to your body language. ...
- Be prepared to answer the same question several times.
Typical responsibilities of a back office executive include sorting correspondence, maintaining the office calendar, scheduling appointments for senior management, coordinating, and optimising office administration procedures, handling inventory, negotiating with vendors and assisting other employees in their day-to- ...What is the objective of a back office staff? ›
Back office is made up of personnel who support the operations of a company but do not directly interact with customers. Back-office activities include managing inventory, processing sales orders and onboarding new employees.What is the difference between back office and data entry? ›
Data Entry is simply related to inserting a certain database in specific systems, while Back Office deals with more data processing activities. Back Office also handles all the processes needed to keep a company running. It is the "backstage" of a company.What do interviewers say at the end of an interview? ›
At the end of most job interviews, the interviewer will say, “Feel free to email me if you have any more questions.” It's easy to brush off this statement as a mere formality, but in reality, it provides an opportunity to make a lasting impression on your potential employer.
Knowledge of computer operating systems and MS Office software. Working knowledge of CRM platforms. Ability to work as part of a team. High-level written and verbal communication skills.What are back office functions also called? ›
Business-Process Outsourcing A second distinctive type of business service found in peripheral regions is back-office functions, also known as business-process outsourcing (BPO).What is back office receptionist? ›
The primary difference between back office jobs and front office jobs are that back office jobs have little or no direct interaction with customers. The term comes from the common business design where a reception desk is set up front to handle client-facing duties, while other administrative roles work in the back.What is front vs middle vs back office? ›
While the front office is responsible for performing sales and client service functions, the middle office is responsible for managing risk and corporate strategy, and the back office provides analysis, technical, and administrative support services.What is back office data? ›
Back office data generally refers to financial data, both your own and your clients and candidates (e.g., invoicing, payroll, timesheets, commissions, billing hours, etc.)